Northern rail passenger assistance
WebDownload the Passenger's Charter. The Passenger's Charter is available for download as a PDF. The key areas it covers are: Our commitments to you; The standards you can expect from us; Our performance targets and where to find information on our performance; How we will compensate you if things go wrong; How to play your journey WebYou only need to contact one train company and they will organise assistance for your whole journey. You can book assistance by phone or online with the company directly or centrally here: • disabledpersons-railcard.co.uk/travel-assistance/ • 0800 022 3720 • 0845 60 50 600 textphone/minicom Passengers with disabilities
Northern rail passenger assistance
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WebYes. A 34% discount is available to holders of the following Railcards: Disabled Persons Railcard, Veterans Railcard, Family & Friends Railcard, HM Forces Railcard, Senior Railcard, Two Together Railcard, 16-25 Railcard, or 26-30 Railcard. 50% discount for 16-17 Saver. See terms & conditions of individual Railcard for time restrictions. WebYou can book passenger assistance by visiting our Passenger Assist Booking page or by calling 0800 138 5560 . Please be aware that lifts at some of our stations are only in …
WebThe National Rail Enquiries website has information on how to book assistance in a variety of ways, including the Passenger Assistance Smartphone App. It also has detailed … WebWhether you book in advance or not, our friendly team are here to help. We aim to support customers at every stage of their journey with us. Use the drop downs below to find information about each stage of your journey. Planning your Journey Questions Passenger Assist - requesting assistance in advance At the station On the train
WebNorthern Trains. This publication is an annual summary of key statistics for Northern Trains covering passenger usage, performance, and passenger experience alongside … Web13 de abr. de 2024 · As the title suggests, our holding to account policy sets out the tools we’re proposing to use to monitor performance, escalate and investigate issues and if …
WebPassengers with disabilities All train and station operators are required to have an Accessible Travel Policy (ATP), which sets out their arrangements and commitments to …
WebIf a Train Operating Company has cancelled the service you have booked and you choose not to travel, we will refund the cost of your ticket, once we have received your unused … canon powershot a2300 hd camera manualflagstone picsWeb13 de abr. de 2024 · As the title suggests, our holding to account policy sets out the tools we’re proposing to use to monitor performance, escalate and investigate issues and if necessary, take enforcement action to ensure that Network Rail delivers its business plans for 2024-2029 (control period (CP7)) in the best way for passengers, freight users and … flagstone picturesWebPassenger Assistance is free and available to anyone who needs assistance due to a disability, temporary impairment, or old age. No railcard is required. For more information ask at your... flagstone placeWebYou can contact us: through this website. by emailing [email protected]. by phoning our Customer Experience Centre on 0800 200 6060. on Twitter or Facebook: … flagstone platform reviewsWeb2 de mar. de 2024 · 2 March 2024 Tens of thousands of railway staff are being trained to communicate more effectively with disabled passengers, understand the challenges they may face when travelling, and to... canon powershot a470 7.1 mp digital cameraWebIf you require assistance for any part of your journey, please visit our Passenger Assist page for information on how to buy your ticket, plan your journey or request assistance, … flagstone planted patio